Frequently Asked Questions

Renting a scooter/ moped is easy! You can book online, give us a call, or send a text. We’ll confirm your reservation and deliver your scooter right to you—no need to pick it up or drop it off!

No, our Wolf Islander and Wolf Jet scooters are 49cc, to rent you need to be 21 years of age or older and a valid standard driver’s license to operate one. You are required to have motorcycle license to rent scooters over 50cc, like the 150cc Lucky 2.

Every rental includes a fully fueled scooter, a DOT-approved helmet, a security lock, a 3 way USB charging cable, a portable Bluetooth speaker and a quick orientation on how to ride safely.

Yes, a refundable security deposit is required at the time of rental. The amount will depend on the scooter model and rental duration.

Absolutely! While we provide helmets at no charge with all rentals, we’re also an authorized dealer for MicroDot Helmet Company. You can purchase a helmet during checkout when booking—just select your preferred type, and we’ll reach out for sizing and color. We keep helmets in stock, but for custom colors, please allow two weeks lead time before your rental date.

Privacy Policy for Chucktown Scooters LLC

Information Collection and Use
Chucktown Scooters LLC values your privacy and is committed to protecting your personal information. Any information obtained directly from you, whether through email, text, or other forms of communication, is used solely for the purpose of booking and managing your scooter rental. We do not share your personal information with third parties.  Please review the following for SMS Consent & Communication and Complete Privacy Practices.

SMS Terms & Conditions

1. SMS Consent & Communication - The phone numbers obtained through the SMS consent process are never shared with third parties or affiliates for marketing purposes. SMS consent is used exclusively for service-related communications.
2. Types of SMS Communications - By opting into SMS from Chucktown Scooters LLC, you may receive messages including but not limited to:
   • Booking confirmations & reminders
   • Delivery and pickup notifications
   • Rental updates & account notifications
   • Customer support inquiries

   Example: "Hello, this is a confirmation of your scooter rental with Chucktown Scooters LLC. Your rental starts on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency - Message frequency may vary depending on your rental activity and customer interactions. On average, you may receive up to 4 messages per rental transaction for booking, confirmations, and support.Example: "Message frequency may vary. You may receive up to 4 SMS messages per rental regarding your booking and rental updates."
4. Potential Fees for SMS Messaging - Your carrier may charge standard message and data rates for texts you send or receive. These fees may vary based on your location, mobile plan, and message type (e.g., transactional or promotional). Chucktown Scooters LLC is not responsible for any such charges..
5. Opt-In Method - You may opt-in to SMS messaging through the following methods:
   • • Checking the optional SMS consent box on our website forms, https://chucktownscooters.com/contact
     • Verbally agreeing during a phone or in-person booking
     • Completing a digital or paper intake form

   Note: The checkbox is optional and not pre-selected to ensure informed, affirmative consent.

6. Opt-Out Method - You can opt out of SMS messages at any time by replying "STOP" to any Chucktown Scooters message. Once opted out, you will not receive further SMS unless you opt back in by replying "START" or submitting a new form.

7. Help

   For assistance, reply "HELP" via SMS or contact us at:
   📞 843-405-7225
   🌐 https://chucktownscooters.com/faq/

8. Standard Messaging Disclosures
   • Message & data rates may apply.
   • You can opt out at any time by texting STOP.
   • For assistance, text HELP or visit our Privacy Policy & Terms of Service.
   • Message frequency may vary.

Privacy Policy

Chucktown Scooters LLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. What Information We Collect

• We may collect the following information:
• Name, email address, phone number
• Booking and rental details
• SMS communication preferences
• Payment and delivery information (processed via third-party providers)

2. How We Use Your Information

Your information is used to:

• Facilitate scooter rentals and deliveries
• Communicate via SMS, email, or phone regarding your booking
• Provide customer support
• Improve user experience and operations
• Send optional promotional updates (only with your consent)

3. Payment Processing

All payments are handled securely through third-party payment processors. Chucktown Scooters LLC does not store or process payment information directly.

4. SMS Consent & Sharing

We do not sell or share phone numbers or SMS opt-in information with any third parties or affiliate companies for marketing purposes. Your contact information is used only for the services you’ve requested.

5. Cookies & Tracking

Our website may use cookies and similar tracking tools to enhance the browsing experience, improve site functionality, and measure traffic analytics. Users can manage cookie settings through their browser.

6. Access to Policy

This Privacy Policy and our Terms of Service are available:

• In the footer of every page on our website
• During the booking process
• At https://chucktownscooters.com/faq/

By using our services or providing your information, you consent to the collection and use of your information as outlined in this policy. If you have questions or would like to update or delete your information, please contact us directly.

Yes, we offer discounts for multiple scooter rentals! For groups renting 5 or more scooters, enjoy the following savings:

• 5-7 scooters: 10% off the total rental cost.
• 8-10 scooters: 15% off the total rental cost.
• 11+ scooters: 20% off.  Contact us to book your group adventure and explore Charleston together!

Welcome to Chucktown Scooter Company!

We're thrilled to be a part of your Charleston adventure. To ensure a safe and enjoyable ride, please review the following instructions and safety guidelines.

1. Before You Ride

• Age Requirement: All renters must be 21 to rent and riders must be at least 18 years old.
• Driver’s License: A valid driver’s license is required to rent and operate our scooters.
• Helmet Use: Wearing a helmet is mandatory for your safety. We provide helmets with every rental.
• Clothing: Wear appropriate clothing and footwear. Avoid loose garments that could get caught in the scooter's components. Closed-toe shoes with good traction are recommended. Wear eye protection anytime driving or riding on scooter.

2. Scooter Operation

• Starting the Scooter:
  • Insert the ignition key and turn it to the "ON" position.
  • Depress and hold brake handle.
  • Ensure the kickstand is up.
  • Press the starter button while gently twisting the throttle to start.
• Braking:
  • Use both hand brakes simultaneously for smooth stopping.
  • Avoid sudden or hard braking to prevent skidding.
• Turning:
  • Slow down before making a turn.
  • Use appropriate hand signals to indicate your intentions to other road users.

3. Riding Guidelines

• Permitted Areas:
  • Ride only on roads with speed limits of 35 mph or lower.
  • You may cross major roads but are not permitted to ride along them.
  • Stay off highways, interstates, sidewalks, bike lanes and pedestrian-only paths.
• Traffic Laws:
  • Obey all local traffic laws and signals.
  • Do not ride under the influence of alcohol or drugs.
  • Yield to pedestrians and be courteous to other road users.
• Speed Control:
  • Maintain a safe and manageable speed, especially in crowded or unfamiliar areas.
  • Remember, speed can increase the severity of injuries in case of an accident.

4. Safety Tips

• Pre-Ride Check:
  • Inspect the scooter for any visible damage.
  • Ensure tires are properly inflated.
  • Test brakes and lights before setting off.
• Parking:
  • Park in designated areas only.
  • Do not block sidewalks, driveways, or access ramps.
  • Use the kickstand to stabilize the scooter on a flat surface.
• Weather Conditions:
  • Avoid riding in adverse weather conditions such as heavy rain or strong winds.
  • Wet surfaces can reduce traction and increase stopping distances.

5. Emergency Procedures

• Accidents:
  • In case of an accident, ensure your safety first.
  • Contact emergency services if necessary.
  • Report the incident to Chucktown Scooters LLC as soon as possible.
• Breakdowns:
  • Move the scooter to a safe location.
  • Contact our support team for assistance.
  • Do not attempt to repair the scooter yourself.

6. Return Policy

• Condition:
  • Return the scooter in the same condition as rented, barring normal wear and tear.
  • Report any damages or issues upon return.
• Time:
  • Adhere to the agreed-upon return time.
  • Late returns may incur additional charges.

7. Prohibited Actions

• Unauthorized Riders:
  • Only the individual who signed the rental agreement is permitted to operate the scooter.
• Stunts and Reckless Behavior:
  • Do not perform stunts, wheelies, or engage in reckless riding.
• Towing:
  • Do not use the scooter to tow any objects or other vehicles.
• Health Restrictions:
  • Do not ride if suffering from fatigue, dizziness, or a medical condition that may affect safe operation.
• Operating while Impaired:
  • Do not ride under the influence of alcohol or drugs.
  • Check with your physician to make sure you can operate a Scooter safely with any medications you are prescribed and/or not prescribed that you are currently taking.

8. Acknowledgment

By renting a scooter from Chucktown Scooter Company, you acknowledge that you have read and understood these instructions and safety guidelines. Your safety is our top priority. Enjoy the ride and explore Charleston responsibly!

For any questions or assistance, please contact us at www.ChucktownScooters.com

This brochure is designed to provide essential information for a safe and enjoyable scooter rental experience. Please adhere to all guidelines and local regulations during your rental period.

Charleston is best experienced when you can move easily and explore more in less time. Chucktown Scooters makes it simple to turn a regular day into a fun Charleston adventure with a scooter rental delivered to where you are staying.

Whether you are visiting for the weekend or planning a longer trip, a scooter is a flexible way to enjoy the city, see the sights, and stop wherever you want without the hassle of parking.

With a Chucktown Scooters, you can explore some of the most popular and scenic areas of the Charleston coast with ease. From Isle of Palms, riders can enjoy the beach, Isle of Palms County Park, and nearby coastal roads before heading toward Sullivan’s Island, home to wide beaches, relaxed local spots, and historic Fort Moultrie. Scooters are also a great way to experience Mount Pleasant, including Patriots Point, the waterfront parks, and the charming streets of the Old Village, where visitors love riding near Pitt Street Bridge and along the harbor views. For those heading into the city, scooters make it easy to explore downtown Charleston, including Waterfront Park, Rainbow Row, the Battery, and the Charleston City Market. Whether you are planning a beach day, sightseeing, or a full day of exploring, Chucktown Scooters gives you a fun and flexible way to see Charleston and the surrounding areas without the stress of driving and parking.