Frequently Asked Questions

Renting a scooter is easy! You can book online, give us a call, or send a text. We’ll confirm your reservation and deliver your scooter right to you—no need to pick it up or drop it off!

No, our Wolf Islander and Wolf Jet scooters are 49cc, so in South Carolina, you only need to be 16 years of age or older and a valid standard driver’s license to operate one.

Every rental includes a fully fueled scooter, a DOT-approved helmet, a security lock, a 3 way USB charging cable, a portable Bluetooth speaker and a quick orientation on how to ride safely.

Yes, a refundable security deposit is required at the time of rental. The amount will depend on the scooter model and rental duration.

Absolutely! While we provide helmets at no charge with all rentals, we’re also an authorized dealer for MicroDot Helmet Company. You can purchase a helmet during checkout when booking—just select your preferred type, and we’ll reach out for sizing and color. We keep helmets in stock, but for custom colors, please allow two weeks lead time before your rental date.

Privacy Policy for Chucktown Scooters LLC

Information Collection and Use
Chucktown Scooters LLC values your privacy and is committed to protecting your personal information. Any information obtained directly from you, whether through email, text, or other forms of communication, is used solely for the purpose of booking and managing your scooter rental. We do not share your personal information with third parties.  Please review the following for SMS Consent & Communication and Complete Privacy Practices.

SMS Terms & Conditions

1. SMS Consent & Communication - The phone numbers obtained through the SMS consent process are never shared with third parties or affiliates for marketing purposes. SMS consent is used exclusively for service-related communications.
2. Types of SMS Communications - By opting into SMS from Chucktown Scooters LLC, you may receive messages including but not limited to:
   • Booking confirmations & reminders
   • Delivery and pickup notifications
   • Rental updates & account notifications
   • Customer support inquiries

   Example: "Hello, this is a confirmation of your scooter rental with Chucktown Scooters LLC. Your rental starts on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency - Message frequency may vary depending on your rental activity and customer interactions. On average, you may receive up to 4 messages per rental transaction for booking, confirmations, and support.Example: "Message frequency may vary. You may receive up to 4 SMS messages per rental regarding your booking and rental updates."
4. Potential Fees for SMS Messaging - Your carrier may charge standard message and data rates for texts you send or receive. These fees may vary based on your location, mobile plan, and message type (e.g., transactional or promotional). Chucktown Scooters LLC is not responsible for any such charges..
5. Opt-In Method - You may opt-in to SMS messaging through the following methods:
   • • Checking the optional SMS consent box on our website forms, https://chucktownscooters.com/contact
     • Verbally agreeing during a phone or in-person booking
     • Completing a digital or paper intake form

   Note: The checkbox is optional and not pre-selected to ensure informed, affirmative consent.

6. Opt-Out Method - You can opt out of SMS messages at any time by replying "STOP" to any Chucktown Scooters message. Once opted out, you will not receive further SMS unless you opt back in by replying "START" or submitting a new form.

7. Help

   For assistance, reply "HELP" via SMS or contact us at:
   📞 843-405-7225
   🌐 https://chucktownscooters.com/faq/

8. Standard Messaging Disclosures
   • Message & data rates may apply.
   • You can opt out at any time by texting STOP.
   • For assistance, text HELP or visit our Privacy Policy & Terms of Service.
   • Message frequency may vary.

Privacy Policy

Chucktown Scooters LLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. What Information We Collect

• We may collect the following information:
• Name, email address, phone number
• Booking and rental details
• SMS communication preferences
• Payment and delivery information (processed via third-party providers)

2. How We Use Your Information

Your information is used to:

• Facilitate scooter rentals and deliveries
• Communicate via SMS, email, or phone regarding your booking
• Provide customer support
• Improve user experience and operations
• Send optional promotional updates (only with your consent)

3. Payment Processing

All payments are handled securely through third-party payment processors. Chucktown Scooters LLC does not store or process payment information directly.

4. SMS Consent & Sharing

We do not sell or share phone numbers or SMS opt-in information with any third parties or affiliate companies for marketing purposes. Your contact information is used only for the services you’ve requested.

5. Cookies & Tracking

Our website may use cookies and similar tracking tools to enhance the browsing experience, improve site functionality, and measure traffic analytics. Users can manage cookie settings through their browser.

6. Access to Policy

This Privacy Policy and our Terms of Service are available:

• In the footer of every page on our website
• During the booking process
• At https://chucktownscooters.com/faq/

By using our services or providing your information, you consent to the collection and use of your information as outlined in this policy. If you have questions or would like to update or delete your information, please contact us directly.